Complaints and feedback

Tell us what went wrong

Report a complaint, dispute a fare or flag a driver overcharge. Goes straight to our team. Prefer to talk? Call 1800 222 724.

Complaint, fare dispute or overcharge

What is this about?

Full name

Phone (optional)

Date of your trip

Pickup location (optional)

Drop-off location (optional)

Vehicle, plate or driver number (optional)

Fare charged (optional)

What happened?

We use these details only to look into your report. See our Privacy Policy. How we handle complaints: Complaints Handling Procedure.

This form needs JavaScript. Please call 1800 222 724 or email info@thecaptaintaxis.com.au.