Policies, forms and guides

Customers

• Passenger CharterComing soon

  What you can expect from The Captain Taxis, and what we ask of passengers in return.

  • PDF
  • Not yet published
  Request a copy of Passenger CharterDetails for Passenger Charter

• Accessibility and Mobility AidsComing soon

  How we carry wheelchairs, walkers and other mobility aids, and how to book an accessible taxi.

  • PDF
  • Not yet published
  Request a copy of Accessibility and Mobility AidsDetails for Accessibility and Mobility Aids

• Complaints Handling ProcedureComing soon

  How to raise a complaint, how we investigate it and when you can expect a response.

  • PDF
  • Not yet published
  Request a copy of Complaints Handling ProcedureDetails for Complaints Handling Procedure

• Complaint, Fare Dispute or Overcharge Report Form

  Report a complaint, dispute a fare or tell us about an overcharge. Goes straight to our team.

  • Web page
  Read Complaint, Fare Dispute or Overcharge Report Form

• Lost Property

  Left something in a Captain Taxis cab? Report it here and we will trace your driver.

  • Web page
  Read Lost Property

Drivers and operators

• Code of ConductComing soon

  The standards of behaviour we expect from every driver and operator.

  • PDF
  • Not yet published
  Request a copy of Code of ConductDetails for Code of Conduct

• Driver Onboarding PolicyComing soon

  The checks, documents and induction steps for new drivers joining The Captain Taxis.

  • PDF
  • Not yet published
  Request a copy of Driver Onboarding PolicyDetails for Driver Onboarding Policy

• Driver Fatigue PolicyComing soon

  How we manage driver hours and rest to keep passengers and drivers safe.

  • PDF
  • Not yet published
  Request a copy of Driver Fatigue PolicyDetails for Driver Fatigue Policy

• Safety Management System (public summary)Coming soon

  A public summary of how we identify, manage and review safety risks.

  • PDF
  • Not yet published
  Request a copy of Safety Management System (public summary)Details for Safety Management System (public summary)

Corporate and partners

• Corporate Account ApplicationComing soon

  Application form for a corporate taxi account with itemised monthly statements.

  • PDF
  • Not yet published
  Request a copy of Corporate Account ApplicationDetails for Corporate Account Application

Regulatory and legal

• Privacy Policy

  How we collect, use and protect your personal information.

  • Web page
  Read Privacy Policy

• Terms and Conditions

  The terms for booking and riding with The Captain Taxis.

  • Web page
  Read Terms and Conditions

• Point to Point Transport Commissioner

  The NSW regulator for taxis and hire vehicles. External site.

  • External site
  Visit site for Point to Point Transport Commissioner (opens in a new tab)

• NSW Fair Trading

  Consumer rights and how to raise an unresolved consumer complaint. External site.

  • External site
  Visit site for NSW Fair Trading (opens in a new tab)

• Transport for NSW taxi fares

  Official information on regulated taxi fares in NSW. External site.

  • External site
  Visit site for Transport for NSW taxi fares (opens in a new tab)

Documents marked Coming soon are being finalised. Request a copy and we will send it to you.